Union Home Mortgage, the Strongsville-based independent mortgage lender, announced on October 23 that it unveiled a series of artificial intelligence and automation advancements during its 2026 Annual Partner Celebration in Cleveland.
The event, held October 16-17 in Cleveland, brought together more than 850 employees, whom the company calls Partners, to review year-to-date business results, set goals for the period ahead and highlight technology work completed in 2026.
According to the company, attendees saw demonstrations of both newly implemented tools and future-focused prototypes, ranging from conversational voice agents for customer support to tools intended to eliminate tedious manual document review.
Union Home Mortgage described the technology push as part of major investments it is making going into 2027, aimed at smarter and more efficient workflows for its lending operations.
The Strongsville company bills itself as a high-growth independent mortgage banking company. Its annual celebration is its flagship internal gathering, and this year technology took center stage, the company said.
For borrowers in Northeast Ohio and beyond, the company presented the tools as a way to improve customer support and speed up parts of the mortgage process that have traditionally depended on manual review.
Union Home Mortgage did not release pricing, rollout dates for individual tools, or customer-facing launch details in its announcement, beyond describing the demonstrations given to employees at the Cleveland event.
The company said the celebration also focused on connection between colleagues and on setting goals to multiply business success, alongside the technology showcase.
The lender said the demonstrations covered both tools already in use and prototypes still in development, giving employees a preview of how automation could change day-to-day work in loan processing, document handling and customer communication over the coming year.
Union Home Mortgage framed the celebration, its largest internal gathering of the year, as both a business review and a planning session for 2027. With more than 850 Partners in attendance in Cleveland, the company said the event was also intended to strengthen connection across its teams as it pursues further growth.